NEED HELP!?
 Did you lose your password? 
B2K has an automated password retrieval system.  Click here. 

Need an activation key? Go to Cash in points, and log in, there is a link there to "Request Activation Key", click on that and an activation email will be sent to you. For online email addresses, this will have to be done manually, you can use the contact form to request an activation key.

If you are experiencing problems please ensure:
1. You have at least a Pentium III with 128MB RAM
2. Set your screen resolution to at least 800x600
3. Disable any firewall. Windows XP has default firewall which must be disabled.
4. Ensure you are not on a network. i.e 2 computers connected together.
5. Ensure you have the latest version of Internet Explorer 6

1. I can’t get into a room. After I log in the hourglass just sits there.
Answer: If you are behind a firewall, you will need to make the appropriate changes in order to play the game. We allow for firewall play, however you need to know your port number in order to get into the game. Whoever helped you set up your network system will be able to help you choose a port number on the router or however your network is set up. Once that is done, click on “I am behind a firewall” on the login screen and put in the port number you chose when asked for it. You can then log in and play the game. 

2. I forgot my nickname and or password. Can you give it to me?
B2K has an automated password retrieval system.  Click here.  Enter the email address you used for your account and your user name and password will be automatically sent to you. 

3. It keeps freezing on me. Help??
Answer: You may need to clear the cookies and cache on your internet explorer. To clear the cookies and cache: On you internet explorer at the top menu there is a pull down menu called "Tools." Click that and go to "Internet options" and under the "General" tab in the middle of the page there is "Temporary Internet Files." Click on the "delete files" button and then try to download our game again. You will need to do this for cookies and also for cache.

4. I try to log in and my computer freezes on me. What do I do?
Answer: You may have an old version of B2K Bingo on your computer. If you do, try removing your current (or the old) version of B2K Bingo from your computer. Uninstall your current version by clicking on "start" then "settings." Click on "add/remove programs" and highlight B2K Bingo and click "add/remove" button. After you've uninstalled go to "my computer" then C drive, program files, delete the B2K Bingo folder there. You can then to go the website at www.b2kbingo.com and click on play and it'll reinstall the game for you so you can play. 

5. An “error” notice keeps popping up; I can’t get in; the game won’t let me on; etc. If you have a brief question like these they’re too vague for us to help you.
Answer: We need for you to please give us more details as to what is happening. We need to know what you have tried, what the computer says/does? Do you have a firewall? Are you on an at home network? If you are, then how is your network connected to the internet? What operating system are you running? Have you cleared all your cookies and cache lately? 
The more details you give us as to what the problem is and about your personal computer and set-up, the better we will be able to help you. Anything that has to do with your specific problem and what is going on, the better.

6. How do you turn off the music?
The music is a midi file. Open your volume control (right click on the speaker on taskbar, located at lower right hand of your desktop). Mute or decrease the midi volume to your taste. FYI the caller is a WAVE file.

7. My partner has an account with you but we only have one computer and I would like my own account if I could.
Sure just sign up for your account with a separate email.

8. How do I change my nickname?
Click here. Log in. Update info.

9.  I need to be activated in order to cash in points.  How do I do that?  Go to Cash in points, and log in, there is a link there to "Request Activation Key", click on that and an activation email will be sent to you. 

10.  B2K reserves the right to deny service to anyone.  Current policy includes: auto mouse users, multiple account users, players found to be playing for more than 2 days straight. Play right and have no fear, we are committed to keeping this game fair for all players.